Goods are not supplied on a trial basis; returns are subject to a restocking fee of 40% of the goods total value.

All prices quoted are correct at time of website upload; we reserve the right to change prices without prior notice, due to price increases from manufacturers.

Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

We will always try to let you know if an item is out of stock at the time when you place your order. If however, you order new release items, we shall hold orders until all items are in stock unless you agree to pay additional shipping charges. Items are not always held in stock but delivery can be made direct from manufacturers.

Delivery is UK mainland including Isle of Wight only: Scotland, Ireland, Isle of Man and the Channel Islands are subject to further carriage charges please call us to use this service, before placing your order.

Credit/debit cards are accepted via Pay-pal however we reserve the right for delivery only to the card holders billing address or any other address acceptable to the card issuer. A surcharge for this service however will apply on card payments via Pay-pal.

Your credit/debit card will be charged at the time of order in order to secure the goods.

Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Bankers and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please call and speak to us to obtain details and procedures.

Personal or business cheques may be express cleared for a fee of £15.00

No property or title of the goods shall pass from Ultimate Sound & Light to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.

All products (inc. Special offers, upgrades, promotions) are subject to availability.

All products are covered by manufacturer’s warranty, unless otherwise stated.

All shipments in transit from Ultimate Sound & Light are covered by courier’s insurance.

The Customer’s signature will be required at the time of receipt and goods cannot be left without such signature.

Claims for non delivery, missing items or damage to goods in transit must be made aware as soon as possible.

‘Dead on arrival’: Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Ultimate Sound & Light as soon as possible.
The Faulty goods will then be collected and sent back to manufacturer by Ultimate Sound & Light. A returns number must be obtained and in all original packaging must be present. Items returned as faulty will be tested;
If however these items are returned to us with no fault found, they will be returned back to you the customer and subsequent charges for testing and any other or all costs will be passed to you the customer. These charges must be paid before goods are released.

Failed deliveries due to customer (i.e. customer not present or refused goods) which are returned to Ultimate Sound & Light are subject to £15.00 surcharge for return. If the same goods are requested to be re-delivered, a minimum of £5.00 re-delivery charge will apply.

Acceptable orders which have been placed and cleared will be despatched within 24 hours where possible for one manufacturer, orders from more than one manufacturer will be sent when all items are available.
Deliveries can be expected in mainland UK within 48 hours of cleared funds, subject to stock availability. Ultimate Sound & Light will not be held responsible for delays beyond our control (i.e. courier delays, weather conditions). If an order has not cleared Ultimate Sound & Light will make contact with the customer to inform them of any delays, where possible.

All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at time of going to press or web pages going ‘live’.
Any changes to the products will be mentioned on the website or at anytime of ordering by mail, if prices change and have not been updated the customer will be offered the chance to cancel his/her order with Ultimate Sound & Light.

The following terms apply to mail order consumers

The consumer shall, subject to the terms set out in this clause, have the right to cancel a contract within 7 working days from the day after the date of delivery of the goods by the company to the consumer provided that he/she gives written notice of such cancellation.

A) If a consumer exercises his/her right to cancel a contract, Ultimate Sound & Light shall, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:

A1) He/she does not take reasonable care of the goods either prior to cancellation of the contract or, following cancellation, while the goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or

A2) the goods are marked, damaged or not in the same condition in which they are sold.

The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.